Acute accent

Your new IMG Resident seems to have very good English comprehension but she has a very strong accent with odd pronunciations that create problems, especially with phone or videoconference conversations. You have now worked with her for 4 weeks and still find that you have to ask her to repeat every second thing she says.

Your colleague, Frank, finds this tough, since he uses hearing aids. He is getting quite short tempered with her. Both tend to speak louder and louder when upset, which does not help comprehension on either side.

Ok, on to the next case…